Refund policy
Thank you for shopping with Swift Penguin Creations! Please review our return policy carefully before placing your order. By completing your purchase, you agree to the terms outlined below.
1. All Sales Are Final
We do not accept returns or exchanges for any reason other than if the item is defective or damaged upon arrival. We do not offer refunds, replacements, or store credit for customer error, buyer's remorse, or other non-defect-related issues.
2. Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us at swiftpenguincreations@gmail.com within 7 days of receiving your order. We will provide return instructions for a replacement or refund. Items must be returned in original packaging with all included components.
3. Proof of Purchase Required
A valid receipt or proof of purchase is required to process returns for damaged or defective products. Please retain your receipt to ensure eligibility in the event of a quality issue.
4. Important Safety Disclosure
Some items may include small components (e.g., magnets) that can pose a choking hazard. Keep all products away from small children and pets. By purchasing, you acknowledge and accept that Swift Penguin Creations is not liable for any misuse.
If you have any questions about this return policy, please contact our customer service team at:
📧 swiftpenguincreations@gmail.com